SHIPPING & RETURNS

Please read our Shipping & Returns policy carefully before placing an order. This policy forms part of the Her Collective Terms & Conditions.

 

 

Shipping

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We currently ship within South Africa only.

Delivery times may vary depending on your location and courier services.

 

Returns

 

Returns may be requested within 7 days of receiving your order.

Items must be unworn, unused, unwashed, and in their original packaging with all tags attached.

Proof of purchase is required for all returns.

 

Exchanges

 

We gladly exchange items for a different size or product, subject to stock availability.

 

Non-Returnable Items

 

For hygiene and quality reasons, the following items cannot be returned or exchanged unless they are faulty:

 

Personalised or custom-made items

Gift cards

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Faulty or Damaged Items

 

If you receive an incorrect, damaged, or defective item, please contact us within 48 hours of delivery with photographs of the product. We will assess the issue and arrange a replacement or refund where appropriate.

 

Once your return has been received and inspected, you will be notified of the outcome.

 

Approved refunds will be processed via Electronic Funds Transfer (EFT) to the original purchaser.

 

Return Shipping

 

Unless the item is faulty or incorrect, customers are responsible for the cost of returning items to Her Collective.

 

Contact

 

If you have any questions about shipping or returns, please contact us at hello@hercollectivebyck.com.